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Job Title: Customer Support SpecialistTerms: Full-time OccupationJob Format: Office-BasedResume:A Customer Support Specialist interacts with customers through various channels (incoming/outgoing calls, email, or chats), advises on the services and promotions of the company, processes customer requests, and registers information in the database. The role requires satisfying user requests in a timely and qualitative manner, navigating databases, and adhering to instructions and internal regulations easily.Main Responsibilities and Duties:- Receiving incoming and making outgoing calls to customers through various channels.- Providing comprehensive information on the services and promotions of the company.- Handling customer inquiries via email and chats.- Verifying client data and, if necessary, redirecting requests and data to the appropriate department.- Registering information in the database.- Interacting with specialists from related departments on individual projects.Required Skills:- Proficiency in Turkish language - at least C1 level. - Typing speed of not less than 100 characters per minute.- Confidence in using a PC.- No contraindications for working with a headset and at a PC.Competencies and Special Skills:- Grammatically correct speech.- Clear diction (absence of pronounced speech defects).- Communication skills (the ability to articulate thoughts clearly and legibly).- Stress resistance (the ability to remain calm in the face of rudeness and negativity from clients).A sense of responsibility.

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